Frequently Asked Questions
You can easily let us know your needs by referring to the quick help directory provided by China-Pack.Our team will work to resolve your problem the first time, based on your specific situation.If you are unable to find a solution, please send an email to support@China-Pack.com. Our customer service staff will respond within 24 hours, and the China-Pack help and service center will provide you with the most timely assistance.If you require urgent support, please call (+86)18100203843. We appreciate your business with China-Pack.
1What types of packaging products do you offer?
China-Pack.com provides a variety of customized packaging solutions, including cardboard boxes, mailing boxes, display boxes, gift boxes, and more. We are committed to meeting the diverse packaging needs of our customers.
2What is your minimum order quantity?
Our minimum order quantity depends on the specific product type. Generally, the minimum order for standard cardboard boxes is 500 units. Please contact our customer service team for more details.
3What are the production and delivery timelines?
After confirming the design and order, the production time is usually 10-15 business days. The delivery time depends on your geographic location and the shipping method. We will do our best to ensure on-time delivery.
4Do you offer design services?
Yes, our design team can help you create the ideal packaging design. Whether you have an existing design or need to start from scratch, we can provide professional advice and services.
5Can I get samples before placing an order?
Absolutely! We offer sample services, so you can review and test the samples before confirming the bulk production. The sample fees and shipping costs may vary depending on the specific situation.
6How can I make payments for my orders?
We accept various payment methods, including bank transfers, credit cards, and PayPal. The specific payment information will be provided upon order confirmation.
7Are your packaging materials eco-friendly?
China-pack.com is committed to environmental protection. Most of our packaging materials are recyclable and biodegradable. We actively source and use eco-friendly materials to minimize our environmental impact.
8Do you provide international shipping?
Yes, we offer international shipping services. The shipping costs and delivery times may vary depending on the destination and shipping method. Please contact us for detailed international shipping information.
9What if I receive a defective product?
If you receive any problematic products, please contact our customer service team immediately. We will promptly address your issue and provide a solution.